Grievance Redressal
Compliant redressal and scores process
- Client’s queries / complaints may arise due to lack of understanding or a deficiency of service experienced by clients. Deficiency of service may include lack of explanation, clarifications, understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards client.
- Clients can seek clarification to their query and are further entitled to make a complaint in writing. An email may be sent to the Client Servicing Team on itruchita@gmail.com.
- A letter may also be written with their query/complaint and posted at the below mentioned address: 12, Mangal Prabha, opp. Sonal Hospital, Paldi, Ahmedabad. 380006
- Clients can write to Ruchita Shah at itruchita@gmail.com. if the Investor does not receive a response within 10 business days of writing to the Client Servicing Team. The client can expect a reply within 10 business days of approaching research analyst.
- In case you are not satisfied with our response you can lodge your grievance with SEBI at https://scores.sebi.gov.in or you may also write to any of the offices of SEBI. SCORES may be accessed thorough SCORES mobile application as well, same can be downloaded from below link: https://play.google.com/store/apps/details?id=com.ionicframework.sebi236330
Details of designation | Contact Person Name | Address where the physical address location | Email-ID | Working hours when complainant can call |
Customer Care | Ruchita Shah | 12, Mangal Prabha, opp. Sonal Hospital,Paldi, Ahmedabad. 380006 | itruchita@gmail.com | 10 Am – 05:00 Pm |
Head of Customer Care | Ruchita Shah | 12, Mangal Prabha, opp. Sonal Hospital,Paldi, Ahmedabad. 380006 | itruchita@gmail.com | 10 Am – 05:00 Pm |
Compliance Officer | Ruchita Shah | 12, Mangal Prabha, opp. Sonal Hospital,Paldi, Ahmedabad. 380006 | itruchita@gmail.com | 10 Am – 05:00 Pm |
CEO | Ruchita Shah | 12, Mangal Prabha, opp. Sonal Hospital,Paldi, Ahmedabad. 380006 | itruchita@gmail.com | 10 Am – 05:00 Pm |
Principal Officer | Ruchita Shah | 12, Mangal Prabha, opp. Sonal Hospital,Paldi, Ahmedabad. 380006 | itruchita@gmail.com | 10 Am – 05:00 Pm |
